global privacy statement

This Global Privacy Statement (“Statement”) describes the personal data practices of Chevron Corporation and its wholly owned subsidiaries (collectively, “Chevron,” “we,” or “us”) in connection with personal data that we collect through:

• Websites operated by us from which you are accessing this Statement (the “Sites”);
• Software applications made available by us for use on or through computers and mobile devices from which you are accessing this Statement (the “Apps”);
• Our social media pages and apps that we control (collectively, our “Social Media Pages”);
• HTML-formatted email messages that we send to you that link to this Statement or other communications with you; and
• Offline interactions you have with us.

Collectively, we refer to the Sites, Apps, Social Media Pages, emails, and offline interactions as the “Services.”

The purpose of this Statement is to explain our global data practices. Please see our United States Consumer Privacy Statement for information regarding our United States personal data practices specifically. Please see our Global Cookie Privacy Statement for information regarding personal data collected automatically, including through cookies and other tracking technologies.

Some Services may have additional privacy disclosures to help you understand the collection and use of your personal information under the terms of use of those specific Services. You will be provided notice of these additional privacy disclosures separately (generally on the Site or App where you register for or use these Services). Such disclosures should be read in addition to this Statement. If you reside outside of the United States, any privacy statement provided by our subsidiaries in your country will also apply.

Personal data that you provide to us directly. The Services collect personal data, including:

• Contact details such as your name, email address, telephone and fax numbers, and mailing address;
• Company information such as your title, company/organization name, and company address;
• The content of your message or request;
• Partner rewards program account number and/or rewards or loyalty program eligibility information;
• Information in connection with your registration for, admission to, or other participation in events, such as your registration or admission materials, participation in sessions, and survey results;
• Your preferences with respect to email marketing or text messages;
• Information regarding contest entries, event registration, and rewards or loyalty program participation;
• Information regarding newsletter or other communications or subscriptions;
• Biometric information, such as imagery of your fingerprint, face, and voice recordings;
• Account login information, including username and password;
• Video or audio recordings of video meetings or phone calls with us, company conference calls or customer service calls, CCTV or security footage including photographs, images, and video recordings;
• State and national identification numbers, such as passports or driver’s licenses;
• Financial account number and other payment and financial information;
• Biographical and demographic information (including date of birth, age, gender, racial or ethnic origin, and data revealing citizenship);
• Transaction information and purchase history, including purchases considered, consuming histories or tendencies, and purchases made at Chevron-,Texaco-, or ExtraMile-branded locations;
• Geolocation data, such as the site, time, and date of purchases or data derived from your IP address, country, and zip code, as well as precise geolocation of your mobile device, in accordance with applicable law;
• Information such as your nationality and/or country of residence that allows us to determine your eligibility under export control regulations to receive information about certain technologies or comply with other legal reporting requirements;
• Feedback from you about our products and Services; and
• Any personal data derived from any of the foregoing.

Personal data collected by automated means. We collect certain data about your visit to and use of our Services, including what pages you view, the number of bytes transferred, the links you click, and other actions taken within our Services. We also collect certain standard information that your browser or device sends to every website you visit or mobile application you use, such as your Internet Protocol (IP) address, your browser type and capabilities and language, your operating system, the date and time you access the Services, your mobile device information (including ID), as applicable, and the website from which you linked to our Services. Our Services use tracking technologies to help us understand their performance and our online marketing efforts. Please see our Global Cookie Privacy Statement for more information about how the Services use tracking technologies and how you may opt out of them. Please visit our Cookie Settings to change your preferred settings.

Sources of personal data. We and our service providers collect personal data in a variety of ways, including:

• Through the Services. We collect personal data through the Services, for example, when you sign up for a newsletter, contact us, or make a purchase.
• From other sources. We receive your personal data from other sources, for example publicly available websites (such as LinkedIn), our business partners, and marketing companies.

If you disclose any personal data relating to other people to us or to our service providers in connection with the Services, you represent that you have the authority to do so and to permit us to use the personal data in accordance with this Statement.

We use personal data to provide the requested Services to you, communicate with you through the Services, operate and administer the Services and analyze Services usage. We may also use personal data to execute or improve our security measures.

We also use personal data to:

Operate, evaluate, and improve our business. We may use the personal data we collect to administer, enhance, maintain, repair, personalize, and improve our products and services, develop new products, services, websites, and mobile apps, manage our communications and customer relationships, undertake quality and safety assurance measures, and perform accounting, auditing, billing, reconciliation, collection, and similar activities.

Respond to your request for information, order, or support. When you contact us, we collect and use information necessary to respond to your request, grant you access to a product or service, and provide you with support. For instance, we may collect your name and contact information, payment and partner rewards program account number and/or rewards or loyalty program eligibility information, and details about the fulfillment delivery and invoicing of your order, and we may include client satisfaction survey information.

Conduct marketing. We use personal data to provide you with personalized advertising, marketing materials, and content, and to determine the effectiveness of our promotional campaigns. We may combine the personal data we collect to develop aggregate analysis and business intelligence for conducting our business and for marketing and personalization purposes.

Administer or fulfill a rewards or loyalty program or similar offer. We use your personal data when you enroll in one of our rewards or loyalty programs or participate in a contest, promotion, survey, or offer.

Manage physical sites and event visits and secure persons and property. We use your personal data to protect the safety and security of persons or property.

Prevent fraudulent or other criminal activity. We may use the personal data we collect to verify your identity, protect against and prevent fraud and other unlawful activity, unauthorized transactions, claims and other liabilities, for safety and security purposes, and to manage risk exposure and quality. We may retain such information to defend our rights.

Meet legal, regulatory and compliance obligations. We may use personal data to conduct investigations, and comply with and enforce applicable legal requirements, relevant industry standards, contractual obligations, and our policies and terms.

We may aggregate and/or anonymize personal data so that it will no longer be considered personal data. We do so to generate other data for our use, which we may use and disclose for any purpose, as it no longer identifies you or any other individual.

We disclose personal data to:

Affiliated entities. We disclose personal data to our affiliates for the purposes described in this Statement.

Business partners. We may disclose personal data to our joint venture partners and, where appropriate, with selected business partners for a business purpose such as providing you with or making available to you products or services, facilitating your transactions, or fulfilling your requests. In some cases, a partner’s own privacy policy may apply to its use of your personal data.

Service providers. We contract with other companies to provide services on our behalf, including, but not limited to, hosting the Services, providing data analysis, sending out information, processing transactions and payments, analyzing our Sites, providing customer service, information technology and related infrastructure, marketing, and administering and fulfilling our loyalty and rewards programs.

Select corporate, promotional, rewards or loyalty partners. We may offer sweepstakes, contests, promotions, rewards, or loyalty programs (each, an "Offer") that provide eligible members with certain awards and specifical benefits. By participating in an Offer, you agree to the terms, conditions and/or official rules that govern that Offer. If you choose to participate in an Offer, personal data may be disclosed to third parties, including select partners, in connection with the administration of the Offer, including, without limitation, tracking and redemption of rewards and as may be required by applicable law. The third party's own privacy policy may apply to its use of your personal data.

Transactional partners. In connection with certain transactions, we may disclose personal data to financial institutions, government entities, and shipping companies or postal services involved in fulfilling the transaction. The third party's own privacy policy may apply to its use of your personal data.

Third parties in connection with acquisitions or divestitures. We may use, disclose, or transfer personal data to a third party in connection with any proposed or actual reorganization, bankruptcy, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our assets or stock.

Other users on collaborative Site or App. Some pages on our Sites or Apps may promote collaboration among registered users with respect to a particular area or topic. Those pages may disclose your username to other participants to label comments or suggestions that you make as yours.

Government and regulatory authorities. We may disclose personal data to authorities if required to do so by law, regulation, subpoena, court order, warrant or similar legal process or in the good-faith belief that such action is necessary to protect our assets and fulfill our legal obligations, defend our rights, or to protect the personal safety of any individual.

Your choices regarding our use and disclosure of personal data

Receiving marketing-related emails or text messages from us. If you no longer want to receive marketing related emails from us on a going-forward basis, you may opt out by clicking unsubscribe in the message. You may opt out of marketing texts by replying STOP to any individual message. Also, the opt-out will be processed for the email address or phone number that sent the relevant email or text.

We will try to comply with your requests as soon as reasonably practicable. Please note that if you opt out of receiving marketing related emails or text messages from us, we may still send you important messages, which are not subject to opt out, including administrative or transactional messages.

How you can access, change, or delete your personal data

If you would like to request to access, correct, update, suppress, restrict, or delete personal data, object to or opt out of the processing of personal data, or if you would like to request to receive a copy of your personal data for purposes of transmitting it to another company (to the extent these rights are provided to you by applicable law), please refer to the applicable Privacy Statement. For example, App users may view, correct, or update personal data and/or request deletion directly through the Apps’ Mobile Apps and Rewards Programs Privacy Statement.

If you would like to opt out of certain tracking technologies used on the Site or in App, please see our Global Cookie Privacy Statement for more information about these tracking technologies and how you may opt out of them. Please visit our Cookie Settings to change your privacy settings.

Please see our United States Consumer Privacy Statement to find out how to exercise these rights under state law.

Please note that we may need to retain certain personal data for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion (e.g., when you make a purchase or enter a promotion, you may not be able to change or delete the personal data provided until after the completion of such purchase or promotion).

This Statement does not address, and we are not responsible for, the privacy, information, or other practices of any third parties, including any third party operating any website or service to which the Services link. The inclusion of a link on the Services does not imply endorsement of the linked site or service by us or by our affiliates. In addition, we are not responsible for the information collection, use, disclosure, or security policies or practices of other organizations, such as Facebook, Apple, Google, Microsoft, RIM, or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider, or device manufacturer, including with respect to any personal data you disclose to other organizations through or in connection with the Apps or our Social Media Pages.

We use third-party advertising companies to serve advertisements regarding goods and services that may be of interest to you when you access and use the Services and other websites or online services.

You may receive advertisements based on information relating to your access to and use of the Services and other websites or online services on any of your devices, as well as on information received from third parties. These companies place or recognize a unique cookie on your browser (including through the use of pixel tags). They also use these technologies, along with information they collect about your online use, to recognize you across the devices you use, such as a mobile phone and a laptop.

Please see our Global Cookie Privacy Statement for more information, including how to opt out of tracking technologies.

The Services may provide functionality allowing you to make payments to Chevron using third-party payment services with which you have created your own account. When you use such a service to make a payment to us, your personal data will be collected by such third party and not by us and will be subject to the third party’s privacy policy, rather than this Statement. We have no control over, and are not responsible for, this third party’s collection, use, and disclosure of personal data.

Certain App services are provided by third parties that have their own privacy policies. If you do not want to consent to the collection of your personal data by these third parties, please do not use their functionality.

Google Maps: These Apps incorporate a Google product called Google Maps API for Business or “Google Maps.” Google Maps helps end users locate Chevron, Texaco and ExtraMile locations through the Apps and may provide other features and services through the Apps. The Apps will send device information and, in some instances, user content, including information about your location, to Google (including cached data). Google will then be able to display, through the Apps, nearby Chevron, Texaco and ExtraMile locations that accept mobile payments and/or participate in the related rewards programs. Google may use the personal data provided through the Apps in various ways. To understand how Google may use your personal data, please read Google’s Privacy Policy. If at any point in time, you decide you do not wish to consent to any of the above Google terms, please uninstall the Apps.

Third-Party Payment Solutions: To purchase fuel through these Apps, you may choose to add/enable authorized payment options within the Apps.

To pay for fuel using your active PayPal Inc. (“PayPal”) account, you must link your PayPal account to your mobile-app user account. Upon linking your PayPal Account to your mobile-app user account, all PayPal transactions you make with or via the Apps will be charged to and/or processed through your PayPal account, subject to the terms and conditions of your agreements with PayPal. We are not liable or responsible for any claims or disputes related to your PayPal account or PayPal’s use of your personal data. You are encouraged to review PayPal’s Privacy Policy for additional information regarding the potential processing of your personal data that may result from your enabling of this third-party-payment functionality and using this third-party-payment service through the Apps and the processing conditions to which you are providing your consent when you choose to enable this functionality and use these services through the apps.

Similarly, if you choose to use Apple Pay or Google Pay to purchase fuel through the Apps, these transactions will be charged to and/or processed through your Apple Pay or Google Pay account, subject to the terms and conditions of your agreements with Apple Inc. or Google Inc., as applicable. We are not liable or responsible for any claims or disputes related to your Apple Pay or Google Pay account or Apple’s or Google’s use of your personal data. You are encouraged to review Apple’s or Google’s Privacy Policy for additional information regarding the potential processing of your personal data that may result from your enabling of these third-party-payment functionalities and using these third-party-payment services through the apps and the processing conditions to which you are providing your consent when you choose to enable this functionality and use these services through the Apps.

Apple CarPlay, Apple Watch, Android Auto, or Wear OS device: When using these Apps via Apple CarPlay, Apple Watch, Android Auto, or Wear OS devices, Apple’s or Google’s privacy policy will apply to its collection of your personal data.

Checking Pay™: Checking Pay transactions are made using your bank account on these Apps through Pay with Spire. When using Checking Pay, Pay with Spire’s Privacy Policy will also apply.

Unless we specifically request it, we ask that you not send us, and you not disclose, any sensitive personal data (e.g., Social Security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background, or trade union membership) on or through the Services or otherwise to us.

Your personal data may be stored and processed in any country where we have facilities or in which we engage service providers, and by using the Services you understand that it may be transferred to countries outside of your country of residence, including the United States, which may have data protection rules that are different from those of your country. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your personal data.

We retain personal data, including sensitive personal data, for as long as needed or as otherwise consistent with the purposes for which it was collected. When determining the retention period, we use various criteria, including: the length of time we have an ongoing relationship with you and provide services to you; the legitimate business purposes for which we collect and process personal data as described in this Statement, including retention of personal data related to the defense and pursuit of legal claims; and whether we are subject to a legal obligation that requires us to retain records.

We seek to use reasonable organizational, technical, and administrative measures designed to protect personal data within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the how to contact us section below.

The Services are not generally directed to individuals under the age of sixteen (16), and we do not knowingly collect, “share” or “sell” personal data from individuals under 16. Otherwise, if you become aware that we may have collected personal data of minors, please contact us at privacy@chevron.com.

Chevron Corporation, located at 1400 Smith St., Houston, Texas 77002 USA, is the company responsible for the collection, use, and disclosure of your personal data under this Statement.

If you have questions regarding this Statement or our handling of personal data, please contact us by email, or by mail at:

Chevron Corporation
Attn. Global Privacy Office
1400 Smith St.
Houston, Texas 77002

Chevron may occasionally change or update this Statement. When we do, we will post the revised Statement on this page with a new "effective" date. Any changes will become effective when we post the revised Statement on this page.